Customer Operations Lead – Systems & Business Support

  • Davao

Website Phoenix Petroleum Philippines, Inc.

Job Requirements:

  • Graduate of any bachelor’s degree
  • Has working experience in Customer Service or Customer Operations
  • Has experience working with stakeholders and facilitating remote communication
  • Proficient in SAP, Google Workspace, Microsoft Office applications as well as LEAN and other CI tools

Responsibilities:

  • Accountable for the overall performance of team members and the team, positively recognizing excellent performance and effectively managing any underperformance 
  • Ensure all KPIs defined for the team are met, and team members are equipped with the knowledge, skills, and support to perform effectively
  • Champion customer centricity and the behaviors required within the team to deliver an exceptional customer experience
  • Drive resolution of complex customer issues in liaison with partners from other functions, such as Sales, Finance Operations, etc.
  • Monitor and manage day-to-day System and Business support transactions

Interested and qualified applicants may send their Curriculum Vitae to The HR Department at careers@phoenixfuels.ph.

Or mail to:

For Visayas and Mindanao: Phoenix Bulk Depot, Lanang, Davao City 8000

For Luzon: 15th Floor, Udenna Tower, Rizal Drive cor. 4th Avenue, Bonifacio Global City, Taguig

HR Department Contact Numbers: (02) 8403-4013 local 312 for Luzon and (082) 235-8888 local 148 for Visayas and Mindanao.

To apply for this job email your details to careers@phoenixfuels.ph

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