Frequently Asked Questions:
Q: I won the minor prize of cash/fuels worth Php 1,000 and below, do I need to fill out the form or call the hotline?
A: No need to fill out the form or call the hotline for minor prizes. You may claim them at the Phoenix station where you earned the coupon on your next visit at the station.
Q: I got a winning major prize coupon, how do I claim my prize?
A: To claim your major prize, you will first need to fill out the form on this page www.phoenixfuels.ph/
Q: Why do I need to go through the verification if I win the major prize?
A: Verification is needed to check the authenticity of the winning coupon, if it matches our records and if it has not been claimed or reproduced. This also allows Phoenix Petroleum to arrange the awarding schedule of the gift certificates.
The information you provide in the form will be treated as confidential and will not be shared or disclosed to other parties. These will only be used for verification purposes of this promo.
Q: When must I redeem my prize?
A: Prizes should be redeemed within 60 days from the end of the promo period (until January 29, 2019). If not redeemed within the said period, it shall be forfeited in favor of Phoenix Petroleum Petroleum Philippines, Inc.
Q: In what form will I receive the major prize?
A: Depending on the featured matching prize in your winning coupon, you will receive either of the following worth of cash or Phoenix fuel gift certificates:
- Php 10,000
- Php 25,000
- Php 100,000
Q: What are the requirements to claim my major prize?
A: You will be asked to submit the following when claiming the prize:
- Winning coupon
- Fuel purchase receipt
- At least two (2) valid government IDs
Q: When will I receive my prize?
A: The major prizes will be awarded to winners one (1) month after calling the hotline or sending the details via the website form. You will receive a call from a representative of the Phoenix Brand and Marketing Group to confirm the awarding schedule one (1) month after the verification. Prizes must be claimed within 60 days.
Q: Are the cash/fuel prizes transferable?
A: Yes, you can share your cash or Phoenix fuel gift certificates to your families and friends.
Q: Where can I use the Phoenix fuel gift certificates?
A: You can use the gift certificates to purchase fuel and lubes at any Phoenix station nationwide.
Q: Until when can I use the gift certificates?
A: The gift certificates have no expiration date. You can use it anytime for as long as it is not torn, damaged, or tampered with.
Q: Are the Phoenix fuel gift certificates convertible to cash?
A: No, these gift certificates can be used only for fuel and lubricant purchases at any Phoenix station nationwide.
Q: Do I need to present a valid ID when using the gift certificates?
A: No, you don’t need to present an ID when using the gift certificates.
Q: I left my gift certificates at home but I have receipts that have been stamped “CLAIMED”. Can I present this instead to the Phoenix station?
A: No, the gift certificates must be presented upon purchase of fuel or lubes.